“When it comes to making an impact through customer experience, I’d look no further than Elizabeth Dixon. An expert in the field, her fresh approach on the essentials of customer experience is empowering for any employee, manager, boss or business owner. She calls the reader to step up, take ownership, and do what’s in their power to make a positive impact on customers that will ripple out far beyond what they may ever realize.” - Horst Schulze, Co-founder and Former President & CEO The Ritz-Carlton Hotel Company, Author of Excellence Wins

“Her energy and enthusiasm towards helping us find and draft our purpose is like nothing I have ever seen or heard. Elizabeth is relatable, a consummate professional and a master of her material, which transcended our professional career, helping us win with a whole life approach.” - Bo Wren, Senior Director of Intermodal Terminals, CSX

“As someone who struggled to find my purpose early in my career, Elizabeth’s book was a revelation. She provides a pathway to purpose achievable to all who read the book.” -Michael Pleckaitis, Media & Technology Leader, Comcast NBCUniversal

“Elizabeth Dixon was an outstanding keynote speaker at our annual Delta Sly Club Leadership Conference. She is a dynamic, engaging presenter who immediately connects with her audience. What I really appreciated was Elizabeth’s intentional preparation she invested prior to the event. She spent time with our teams and touring multiple Delta Sky Clubs to experience our operation from a guest’s perspective. Elizabeth gained firsthand understanding of our service model and team culture. That effort showed as she incorporated real examples and insights into her address that resonated deeply with our attendee leaders. We gifted our attendees her book, The Power of Customer Experience, which she personally signed. She even tied specific chapters and pages into her message, reinforcing key learnings, and making the experience interactive and memorable. I highly recommend Elizabeth Dixon for any Customer Experience-focused event. Her professionalism, insight, and ability to create authentic connections with her audience makes her an exceptional choice.” -Tim Genovese, Director, Delta Sky Club Operations and Design

“Elizabeth Dixon delivered a deeply powerful presentation that left a lasting impact on our entire team. Her message on elevating the customer experience — blending technology with empathy — was both inspiring and emotional. She reminded us that true excellence isn’t just about efficiency or innovation, but about how we make people feel. Her words moved some to tears and challenged us to lead with heart in everything we do. I walked away with a renewed sense of purpose and a clear vision for what it means to serve others with excellence.” - Bobby Nicely, Owner - ALCOVA Mortgage

"Elizabeth Dixon’s opening keynote address was an integral part of our annual conference and set the tone for our organization’s renewed focus on culture and mindset. She shared relevant stories, actionable tips and inspiring successes that motivated us to continue improving our customers’ experience". - Mark Waldrop, President and CEO - The Guardian Foundation, Inc.

“Very fortunate to have Elizabeth speak and participate in a recent regional leadership meeting. Her perspective and thought-provoking questions were timely and spawned the necessary thinking needed with new opportunities that we are all presented with. Her delivery and structure of content was on point and created an environment of elevated engagement with the team. I (the team) am looking forward to the next discussion with Elizabeth focused on the customer experience and offering unique and sustainable approaches that are transferable to our industry.” - Jason Sauer - South Regional Executive - Senior Vice President at Zurich North America

"Elizabeth is a class act who makes people better, whether she’s working directly with them, or inspiring them from a stage. It has been an honor to work alongside Elizabeth for a few years now. I’ve seen her lead strategy sessions with vigor and poise, and stand in front of a thousand customer experience experts and challenge them with innovative ideas anchored by timeless principles. One of the greatest compliments I can pay her is that she’s kind. Elizabeth shares with an open, authentic heart. That’s rare in the business world. That same heart is what informs the quality of her work, both at Chick-fil-A and outside, where she gives freely of her time, intellect, and passion." - John Hightower - Co-Founder & CEO | Arch + Tower, Chief Strategy Officer | Frazier & Deeter, LLC

"The training Elizabeth provided our Outreach and Communication team at WinShape Camps was exactly what we needed and was incredibly timely given our season of work and new team members added. Elizabeth guided us deeper into the issues we needed to discuss and helped us identify our true pain points and the things that were holding us back. Her incredible content and intentionality in getting to know who we are helped take us to the next level in our thinking about customer experience, and the process was unifying for our marketing, customer experience and sales teams. We want to have her back!" - Lisa Stone Manager, Customer Experience Team, WinShape Camps